Professional offshore outsourcing to India is not new — businesses in the USA, UK, Australia and Europe have been outsourcing data entry, document processing and back-office work to India for decades because the economics and quality are compelling. What has changed is the maturity of offshore providers: the best offshore partnerships now offer professional quality management, transparent process, reliable communication and genuine accountability — not just low cost.
At SDES, our 16+ years of experience working with international clients has given us a realistic, grounded understanding of what makes offshore outsourcing work well and what causes it to fail. We have built our operational standards, communication practices and quality processes around the lessons of that experience.