What We Do

We Capture, Improve, Convert and Maintain the Business Data Your Teams Depend On

SDES provides data entry and back-office services for organisations that receive information in one form but need it organised in another. We work from documents, images, spreadsheets, portals, websites and authorised databases, then prepare the result for a defined operational use.

Some clients need historical files converted once. Others need new product, customer, financial or administrative records handled every week. We shape the workflow around the source, destination, update frequency and decisions that must remain with the client.

Our work does not replace professional judgement. We capture and structure supported facts, apply client-approved rules, identify exceptions and return a traceable output for upload, review, reporting or continued maintenance.

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Data specialists processing documents, product records and structured business information

5000+ Completed Projects

90% Returning Clients

16+ Years Experience

45+ Countries Served

50+ Professionals Team

Services We Offer

Four ways we make business information easier to use

Capture records from physical and digital sources
Improve consistency and completeness
Convert files into usable structures
Maintain changing operational databases
Document unresolved source issues
Deliver to client templates and platforms

Capture work turns source material into structured fields. Improvement work corrects agreed inconsistencies without changing the supported meaning. Conversion work changes format while preserving content and relationships. Maintenance work keeps live records aligned with ongoing business updates.

These capabilities can stand alone or form one workflow. A catalog project may begin with supplier-file capture, continue through category and attribute standardisation, and become a recurring product maintenance assignment.

The service boundary is agreed before work begins. For example, we can enter invoice facts and flag a mismatch, but payment approval belongs to the client; we can structure a legal file, but legal classification decisions remain with qualified personnel.

Data and back-office support organised by the result you need

Each capability is adapted to your source, system and review requirements.

Data capture

Online and offline data entry from forms, images, PDFs, spreadsheets, directories and client-approved systems into defined fields.

Document processing

Scanning support, indexing, file naming, metadata capture and conversion that makes records easier to search and retrieve.

Data cleansing

Client-approved correction of formats, duplicates, controlled values and structural inconsistencies, with ambiguous matches held for review.

Product information support

SKU, category, attribute, variation, image and supplier data prepared for stores, marketplaces and product information systems.

CRM and database maintenance

Contact, account, lead and operational records added or updated under defined permissions and duplicate-prevention rules.

Research and collection

Facts gathered from authorised public or supplied sources with source references, collection rules and completion limits documented.

Finance and administrative support

Invoices, purchase orders, statements, claims and recurring back-office records captured without assuming approval authority.

Specialist industry workflows

Healthcare, legal, property, logistics and other records handled with terminology, access and escalation rules specific to the engagement.

Business System Compatibility

Data Entry And Back-office Services: Direct Integration and Software Compatibility

Outputs are prepared around the field structure, controlled values and import requirements of your destination environment. Files can be delivered for review, staging or authorised import without forcing your team to rebuild the completed work.

Supported destinations

Structured output for the platforms your team already uses

Files are mapped to the client’s approved template, naming rules, identifiers and system structure before full production begins.

Microsoft ExcelControlled worksheets and import tables
Google SheetsShared review and operational files
SharePointLists, libraries and metadata columns
SalesforceCRM objects and approved fields
ERP / CRM SystemsClient-defined import templates
Custom SQLStaging and relational tables

Source continuity

References stay connected

Source IDs, filenames, record keys and approved relationships remain available for review and downstream traceability.

Import control

Fields are mapped before production

Mandatory fields, formats, controlled values, character limits and relationship keys are checked against the destination specification.

Pilot validation

Test the handoff with a representative batch

Rejected rows, unsupported values and mapping conflicts are returned with exact references so approved corrections can be incorporated before full-volume delivery.

Delivery formatsStructured for review, staging or import

CSV
XLSX
XML

Column order, encoding, date rules, multi-value handling and destination-specific requirements can follow the receiving system’s approved specification.

Compatibility means SDES prepares outputs to specifications supplied or approved by the client. Product names identify commonly used destination systems and do not imply endorsement, certification or partnership.

Process, Quality and Security

How we turn a service request into working output

1. Define the Result

The destination and intended use are confirmed before the source is processed.

2. Map the Fields

Source values are mapped to destination fields, formats and controlled terms.

3. Set Boundaries

We record which corrections are allowed and which decisions must be returned to the client.

4. Prove the Method

A sample is processed to test the mapping against real variation.

5. Run the Workflow

Production, review and exception handling follow the approved instructions.

6. Support the Handoff

Files arrive with the agreed structure, batch note and unresolved-item list.

Different inputs, one defined destination

📂 Source formats we accept

Documents and images
Spreadsheets and exports
Authorised online sources
Client portals and databases
Catalog and CRM templates

📤 Delivery formats

Import-ready tables
Indexed document registers
Cleansed datasets
Platform-ready catalog files
Source-linked exception logs

Free accuracy test

Not sure which service name fits your requirement?

Show us the source and the destination you need. We will identify the practical workflow and the questions that must be answered before production.

✓ No credit card required✓ No contract required✓ 24–48 hour return

Describe Your Workflow

▤

Source sampleyour_sample_data.csv

Received

✓

▦

Verified deliveryverified_output.xlsx

Reviewed

▣ Encrypted transfer◉ Quality controlled

Why Outsource to SDES?

Choose the capability around the business outcome, not the file extension

Document, catalog, CRM and finance sources moving through a controlled data workflow

One-time and recurring options
Field-level instruction design
Direct-system or file-based delivery
Defined correction authority
Separate exception workflow
Cross-service project coordination

A PDF-to-Excel request may really be a document-indexing problem; a “data entry” request may require product taxonomy mapping; and a database cleanup may need a duplicate decision policy before any values are changed.

We clarify that operational context early so the delivered file works for its intended purpose instead of merely looking complete.

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Industries We Support

Capabilities applied to real operating environments

eCommerce

Catalog creation, marketplace updates, product cleanup and inventory-support records.

Healthcare

Patient-administration, forms, indexing and billing-support data under defined controls.

Property

Listing, deed, title, inspection and portfolio records organised for retrieval and review.

Finance

Invoice, ledger-support, transaction and reporting inputs captured from approved documents.

Legal

Case, contract and filing information indexed without replacing legal review.

Logistics

Shipment, vendor, inventory and proof-of-delivery information kept operationally usable.

Case Studies

Relevant Project Experience

Supplier Catalog to Marketplace Template

Project Name: Supplier Catalog to Marketplace Template
Volume: 14,250 product records from 38 source files — completed in 4 weeks
Problem: The retailer needed one upload structure from supplier spreadsheets using different attribute names. Within Supplier Catalog to Marketplace Template in Canada, the inconsistencies affected search, merchandising and upload readiness across the client’s sales channels.
Solution: Source fields were mapped to the marketplace template and unsupported values were separated by issue type. For Supplier Catalog to Marketplace Template in Canada, sKU and channel relationships were checked before delivery, while unsupported attributes and probable matches entered a separate review queue.
Outcome: A consistent upload file and a supplier clarification register were delivered. As a result of the Supplier Catalog to Marketplace Template in Canada workflow, the client gained a repeatable catalog workflow in which ready records and supplier questions were clearly separated.
Title: Marketplace Manager
Industry: Retail
Country: Canada

Contract Archive Conversion

Project Name: Contract Archive Conversion
Volume: 9,800 contracts and amendments — completed in 6 weeks
Problem: Files were stored by inconsistent names and could not be filtered by party, date or agreement type. Within Contract Archive Conversion in Singapore, the missing structure made audit, migration and day-to-day retrieval slower than the client’s operational timetable allowed.
Solution: Approved metadata was captured and each entry retained a link to the original file. For Contract Archive Conversion in Singapore, each index row retained its source filename or document reference, and unclear classifications were separated for records-owner review.
Outcome: The legal operations team received a searchable index without inferred contract interpretation. Following delivery for Contract Archive Conversion in Singapore, users could search the completed register by approved metadata while unresolved files remained visible for targeted review.
Title: Legal Operations Lead
Industry: Business Services
Country: Singapore

CRM Account Maintenance Cycle

Project Name: CRM Account Maintenance Cycle
Volume: 22,000 records per month
Problem: Sales staff were postponing routine record updates and duplicate review. For the CRM Account Maintenance Cycle in United States workload, sales and service users could not rely on ownership, relationship or activity fields without checking the original sources.
Solution: Approved update sources, field permissions and possible-duplicate rules were built into a recurring queue. For CRM Account Maintenance Cycle in United States, confirmed identifiers controlled updates, while duplicate, ownership and relationship decisions remained with authorised CRM administrators.
Outcome: New changes were processed on schedule while uncertain matches stayed with CRM owners. After completing CRM Account Maintenance Cycle in United States, sales and service teams could use more consistent account histories without unsafe automatic merges.
Title: Revenue Operations Manager
Industry: Software
Country: United States

Client Feedback

What Clients Say About Our Work

4.0/5

We needed one team to handle documents, spreadsheets and database updates without breaking traceability. The finished records still point back to their original sources, which has made review much easier. The quality met our expectations and required only limited review.

Sophie T. Information Services Manager · Canada

4.0/5

What worked well was the clear boundary around decisions. Routine records kept moving, while the small number needing our judgement came back in a genuinely useful review file. We appreciated the reliable turnaround and timely responses.

Noah W. Data Operations Manager · New Zealand

4.0/5

Our regional supplier files finally follow one structure, but local descriptions and market-owned fields have not been flattened. That was a difficult balance, and the team handled it well. We found the arrangement cost-effective and useful for managing the workload.

Aisha N. Regional Master Data Lead · Singapore

FAQs

Questions about SDES capabilities

Can one project combine several services?

Yes. A project may combine capture, cleansing, conversion and maintenance when the stages share one approved workflow.

Do you work from handwritten or low-quality sources?

We can assess them, but achievable accuracy depends on legibility. Unreadable values are flagged rather than guessed.

Can you update records directly in our platform?

Potentially, with limited permissions and an approved workflow. We confirm access, actions and recovery requirements before work begins.

Will you research missing information?

Only when research sources and completion rules are explicitly included in scope. Otherwise missing source facts remain exceptions.

Do you support recurring workflows?

Yes. Recurring batches can follow daily, weekly, monthly or event-based schedules agreed for the project.

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